EXPERT RESPONSE
It sounds like the Outlook address book service is not associated with the users Outlook MAPI profile.
If you are using Outlook 2003, you would need to do the following:
- Go to Start -> Programs -> Control Panel -> Mail -> Show profiles -> Select profile -> Properties -> E-mail accounts.
- After that, verify that the Outlook address book service is present. If there is one there, you should remove and then add.
Wingra support is best reached by sending an e-mail to support@wingra.com. They are very responsive when it comes to customer issues in the field. (Disclaimer: I work for Quest Software, which acquired Wingra in 2005.)
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