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Exchange Server error message: 'A non-delivery report with a status code of 5.4.0 was generated for recipient'

David Sengupta EXPERT RESPONSE FROM: David Sengupta

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QUESTION POSED ON: 01 May 2007
I have Windows Small Business Server (SBS) 2000. When Exchange 2000 server generates a non-delivery report (NDR), it doesn't deliver it back to the sender of that email message. Instead, it logs a message in the Event Viewer with the following text:

"A non-delivery report with a status code of 5.4.0 was generated for recipient rfc822;user@domain.com(Message-ID <432A0E35EE8AC546B8F53E66BC0A479D2669D1@server.domain..com."

I have my Exchange server configured to "Allow non-delivery reports." What else can I do?


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EXPERT RESPONSE
You'll want to check your DNS using Nslookup as described in Microsoft Knowledge Base Article 284204 "Delivery status notifications in Exchange Server and in Small Business Server." This is essentially a name resolution issue.

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Related information from SearchExchange.com:

  • Expert Advice: Verify MX records to track email delivery problems
  • FAQ: Exchange Server non-delivery reports
  • Tip: Properly formatting local DNS entries
  • Reference Center: Exchange non-delivery report tips and resources

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