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Why can't I send Exchange email from a BlackBerry 7100i mobile device?

EXPERT RESPONSE FROM: Aaron Stuart

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QUESTION POSED ON: 21 August 2008
I am a domain administrator at a school district that is using Exchange Server 2003 for email. Suddenly, I can no longer send email from my BlackBerry 7100i mobile device. Other BlackBerry features – such as calendars, tasks, Internet and phone calls -- work. I can also receive and read Exchange Server email, but I can't send or reply to email. It seems as though the BlackBerry Administrators group (BBAdmin) is being dropped from my group list in Active Directory (AD). Is this part of the problem, or is it something more specific?

EXPERT RESPONSE
You've likely hit your mailbox quota specified in Exchange Server. On the BlackBerry mobile device, click Email Options -> Email Reconciliation -> Purge Deleted Items.

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